Shipping policy
At LORIA, we carefully prepare and package every order before shipment.
Order Processing
Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on the product and will be indicated on the product page where applicable.
Orders are generally processed Monday through Friday, excluding public holidays.
Shipping Time
Estimated delivery times depend on the destination, shipping method, and carrier selected.
Available shipping options, estimated delivery times, and applicable shipping costs will be displayed at checkout.
Please note that delivery times may be affected by factors outside our control, including:
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Customs clearance
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Carrier delays
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Weather conditions
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Public holidays
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High-volume periods
Delivery estimates are not guaranteed.
Tracking Information
When tracking is available for the selected shipping method, tracking information will be provided after your order has been dispatched.
Tracking updates may take some time to appear after the shipment has been handed to the carrier.
Shipping Fees
Free Standard Shipping
We offer free standard shipping on all orders.
Available shipping options and estimated delivery times are displayed at checkout based on the destination.
Express shipping may be available for selected destinations at an additional cost.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or other import charges imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Shipping Issues
If your order appears to be significantly delayed, arrives damaged, or you believe it may have been lost in transit, please contact us at:
Email: contact@loria.site
Please include your order number and, where applicable, photographs of any damage so that we can review the issue and assist you.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
Returns
For information about returns and refunds, please see our Returns & Refunds Policy.
Contact Us
LORIA
Operated by IMICH CONSTRUCTION
Email: contact@loria.site
Phone: +33 6 35 03 34 08
Address: 85 Avenue Antoine de Saint Exupéry, 62100 Calais, France