Refund policy

At LORIA, we want you to shop with confidence. If you are not satisfied with your purchase, please contact us and we will be happy to assist you.

Returns Eligibility

You may request a return within 14 days of delivery, subject to the conditions below.

To be eligible for a return:

• The item must be returned in the condition in which it was received.

• The item must not have been damaged, altered, or intentionally modified after delivery.

• Any original packaging or accessories included with the order should be returned where applicable.

• Proof of purchase is required.

Please review the product description and photographs carefully before purchasing, particularly for vintage or pre-owned items, as signs of age or previous use may be present and will be described in the listing where applicable.

Non-Returnable Items

Returns may not be accepted for:

• Items returned outside the applicable return period

• Items damaged or altered after delivery

• Items that are materially different from the condition in which they were received

How to Request a Return

To request a return:

1. Email us at contact@loria.site with your order number.

2. Explain the reason for your return.

3. Wait for our return instructions before sending the item back.

Please do not send an item to a return address without receiving return instructions from us first.

Return Shipping

Unless the item arrived damaged, defective, incorrect, or materially different from its description, the customer is responsible for return shipping costs.

We recommend using a tracked shipping service when returning an item.

Refund Process

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, you may return the original item where eligible and place a new order.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible after delivery and provide your order number and clear photographs of the issue.

We will review the issue and provide appropriate instructions.

Contact Us

LORIA
Operated by IMICH CONSTRUCTION

Email: contact@loria.site
Phone: +33 6 35 03 34 08
Address: 85 Avenue Antoine de Saint Exupéry, 62100 Calais, France