Frequently Asked Questions

Q1. What is LORIA?

LORIA is an online retail brand operated by IMICH CONSTRUCTION, offering a selection of clothing, jewelry, fashion accessories, and lifestyle products.

We focus on products that combine attractive design, practicality, and contemporary style.

Q2. Are your products new?

Product condition may vary depending on the individual product.

The product page will provide relevant information about the item's condition, materials, specifications, and other important details where applicable.

Please review the product description and photographs carefully before placing your order.

Q3. Are your products authentic branded products?

When a product is identified as a branded product, the available brand and product information will be provided clearly in the product listing.

LORIA does not represent itself as an official retailer, distributor, or affiliate of any third-party brand unless explicitly stated.

Third-party trademarks and brand names remain the property of their respective owners.

Q4. What comes with my order?

Each product listing specifies what is included with the item.

Accessories, packaging, boxes, or other additional items are only included when specifically stated in the product description.

Q5. How long does shipping take?

Orders are processed according to the processing time stated on the individual product page.

Available shipping methods, estimated delivery times, and applicable shipping costs are displayed at checkout based on your destination.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, and public holidays.

Q6. Will I receive tracking information?

Yes. Tracking information will be provided when tracking is available for the shipping method selected for your order.

Tracking updates may take some time to appear after the order has been handed to the carrier.

Q7. Can I cancel or change my order?

If your order has not yet entered processing, contact us as soon as possible and we will do our best to assist you.

Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.

Any mandatory cancellation rights provided by applicable consumer protection laws remain unaffected.

Q8. Can I return my order?

Returns and refunds are handled according to our Returns & Refunds Policy.

Please review our Returns & Refunds Policy for information about eligibility, return periods, and the return process.

If you wish to request a return, contact us with your order number before sending the item back.

Q9. What payment methods do you accept?

Available payment methods are displayed securely during checkout.

Payment options may vary depending on your location and other factors.

Q10. How can I contact LORIA?

If you have a question about a product, order, shipping, or returns, you can contact us at:

Email: contact@loria.site
Phone: +33 6 35 03 34 08

Business Address:
85 Avenue Antoine de Saint Exupéry
62100 Calais
France

We aim to respond to customer inquiries as soon as possible.

Still Have a Question?

We're here to help.

LORIA
Operated by IMICH CONSTRUCTION